We are hiring a Full-Time and a Part-Time MSR at our Eastchase Location in Montgomery.

Member Service Representatives are responsible for accurately processing financial transactions and being an effective source of information for members: in the branch, drive-thru window or by telephone. Can assist members with their financial needs by servicing transactions, counseling on product selection or use, opening new accounts and processing consumer loans. Proactively seeks out cross-training opportunities to better assist members. Provides friendly, professional, and confidential assistance to members promoting positive member experience.

Major Duties and Responsibilities

• Processes transactions, answers inquiries and resolves problems or discrepancies with member accounts. Obtains and accurately records information required for the provision of services. Conducts thorough examination to verify information, member identification and document legality and ensures confidential information is protected and secured. Accurately records transactions and reconciles teller and branch totals.
• Maintains knowledge and thorough understanding of credit union processes, products and services to effectively assist members.
• Proactively identifies and recommends products and services for the benefit of the member. Uses every encounter as an opportunity to advise or educate the member about additional services or programs that might benefit them. Maintains knowledge of product and service offerings. Demonstrates customer service skills, attentiveness, tact and diplomacy in dealing with members and co-workers.
• Works actively toward individual, branch and credit union goals while ensuring quality service is provided.
• Troubleshoots and resolves member and internal inquiries in a timely, professional and accurate manner.
• Complies with operations and security procedures. Maintains customer confidence and protects credit union operations by keeping information confidential.
• Must comply with applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control.

Experience Required

Up to 6 months of similar or related experience including time spent in similar or preparatory positions.

Education Required

High School or better

To apply, email your resume to careers@myAUCU.org.

We are hiring a Full-Time Call Center Agent at our Donahue Drive location in Auburn.

Call Center Agents play a crucial role in maintaining member satisfaction and retention through effective communication and problem-solving abilities. Responsible for professionally serving as the first point of contact for members seeking account assistance. Handle inbound and outbound calls for various purposes, to include member support, processing transfers, loan payments, account updates, and various other duties as assigned by management.  

Major Duties and Responsibilities

• Answer and assist members who call the Credit Union
• Receiving and responding to member's electronic communications (E-mails and Online Messages)
• Enable and assist members with electronic statements
• Assist members with share and loan transactions
• Update member records when appropriate
• Resolve online issues, including Bill Pay, FI to FI Transfers, Account Set-up, etc.
• Assist members with debit card questions and issues
• Close member accounts via e-mail
• Renew Share Certificates and maintain necessary records
• Have knowledge of all Credit Union products and services and promote them to members
• Assist members with NADA Vehicle Values
• Process loan payments by phone
• Perform all tasks as assigned by the supervisor

Experience

• High School Diploma
• Prefer two years of member service or call center experience

To apply, email your resume to careers@myAUCU.org