Careers

The Roving Member Service Representative is responsible for accurately processing financial transactions and serving as a knowledgeable, dependable resource for members in the branch, drive-thru, or by telephone. This role assists members with their financial needs by conducting transactions, providing guidance on product selection and usage, opening new accounts, and processing consumer loans.

The Roving Member Service Representative proactively seeks cross-training opportunities to better support members and must be flexible in supporting multiple branch locations as needed. This position requires a commitment to providing friendly, professional, and confidential service that promotes a positive member experience.

Major Duties and Responsibilities

• Processes member transactions, answers inquiries, and resolves account discrepancies accurately and efficiently.
• Obtains, verifies, and records information required to provide services, ensuring proper member identification, document legality, and protection of confidential information.
• Accurately records transactions and reconciles teller and branch totals.
• Maintains a thorough understanding of credit union processes, products, and services to effectively assist members.
• Proactively identifies and recommends products and services that best meet member needs, using each interaction as an opportunity to educate members on available offerings.
• Demonstrates strong customer service skills, including attentiveness, tact, and diplomacy, when working with members and coworkers.
• Works toward individual, branch, and credit union goals while ensuring high-quality service.
• Troubleshoots and resolves member and internal inquiries in a timely, professional, and accurate manner.
• Complies with all operational and security procedures, maintaining member confidence and safeguarding credit union information.
• Adheres to all applicable laws and regulations, including but not limited to the Bank Secrecy Act, the USA PATRIOT Act, and Office of Foreign Assets Control (OFAC) requirements.

 Experience Required

• Up to six (6) months of similar or related experience, including time spent in comparable or preparatory positions.

 Education Required

• High school diploma or equivalent; higher education preferred.

Additional Requirements

• Must possess a valid driver’s license.
• Must have reliable transportation and the ability to travel between multiple branch locations as needed, including the Eastchase Montgomery branch.

To apply, please fill out the Employment Application Form and email the application and your resume to careers@myAUCU.org.

Member Service Representative - Auburn, AL

Member Service Representatives are responsible for accurately processing financial transactions and being an effective source of information for members in the branch, drive-thru window, or by telephone. Can assist members with their financial needs by servicing transactions, counseling on product selection or use, opening new accounts and processing consumer loans. Proactively seeks out cross-training opportunities to better assist members. Provides friendly, professional, and confidential assistance to members, promoting positive member experience.

Major Duties and Responsibilities

• Processes transactions, answers inquiries, and resolves problems or discrepancies with member accounts. Obtains and accurately records information required for the provision of services. Conducts thorough examination to verify information, member identification and document legality and ensures confidential information is protected and secured. Accurately records transactions and reconciles teller and branch totals.
• Maintains knowledge and thorough understanding of credit union processes, products and services to effectively assist members.
• Proactively identifies and recommends products and services for the benefit of the member. Uses every encounter as an opportunity to advise or educate the member about additional services or programs that might benefit them. Maintains knowledge of product and service offerings. Demonstrates customer service skills, attentiveness, tact, and diplomacy in dealing with members and co-workers.
• Works actively toward individual, branch, and credit union goals while ensuring quality service is provided.
• Troubleshoots and resolves member and internal inquiries in a timely, professional, and accurate manner.
• Complies with operations and security procedures. Maintains customer confidence and protects credit union operations by keeping information confidential.
• Must comply with applicable laws and regulations, including but not limited to the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control.

Experience Required

Up to 6 months of similar or related experience, including time spent in similar or preparatory positions.

Education Required

High School or better

To apply, please fill out the Employment Application Form and email the application and your resume to careers@myAUCU.org.