FAQ
Frequently Asked Questions
To assist you, we have compiled a short list of the most frequently asked questions and answers. We trust that these questions and answers will respond to your concerns.
Are my deposit accounts NCUA insured?
Yes! Each individual member’s account is Federally insured by the NCUA. Please visit the NCUA website for a helpful brochure!
What are normal business hours?
Main Office
Lobby Hours:
Monday – Friday - 9:00 am to 5:00 pm
Drive Thru Hours:
Monday – Friday - 7:30 am to 5:30 pm
Saturday – 8:00 am to 12:00 pm
Branch Office
Lobby Hours:
Monday – Friday - 9:00 am to 5:00 pm
Drive Thru:
Monday – Friday - 8:00 am to 5:00 pm
Saturday – 8:00 am to 12:00 pm
Where are your offices located?
Main Office:
1290 S Donahue Dr, Auburn, AL 36832
Branch Office:
1448 N College St, Auburn, AL 36830
Mailing address:
Mailing address for both branches is PO Box 1610, Auburn, Al 36831-1610
What’s Auburn University Credit Union’s routing number?
Routing Number: 262283908
**NOT USED FOR WIRES
ATM/POS/Online Transfer Limit?
ATM Limit Per Day is $510.00 and it cannot be raised.
POS Limit Per Day is $5,000.00 and it cannot be raised.
Online Transfer Limit Per Day is $25,000.00 and it cannot be raised.
Are there any membership fees?
- No account opening fees
- No account maintenance fees
- No checking account fees
- No online/mobile account fees
- No in network ATM fees
- [Overdraft Privilege Disclosure](/resources/forms/Overdraft Privilege Disclosure.pdf) -$25.00 Overdraft fee per item
- NSF Fees-$25.00(Paid or Returned per item)
- Overdraft Protection Fee-$5.00 per transfer
- Return Deposit Item Fee-$6.00
- Inactive account fee ($10.00) for accounts with no deposit/withdrawal for a period of 24 months and a balance under $50.00. Applicable only if one has no other sub accounts and loans.
Safety deposit boxes?
- 3”x10” = $35.00 per year
- 5”x10” = $45.00 per year
- 10”x10” = $75.00 per year
Where do I mail in my loan payment?
Mail your loan payment to:
Auburn University Credit Union, PO Box 1610, Auburn, AL 36831-1610.
Remember to reference the account number and loan ID you are wanting to pay.
A $9.95 processing fee will be charged for loan payments made by phone or through the website.
Loan Payments through the Website:
You may also make your payments online. Go to www.myaucu.org click on ‘Make a Loan Payment.
Loan Payments by Phone:
To make a payment using a Credit/Debit card by phone, call us at 334.844.4120 or toll-free 1-888-899-2112, Monday-Friday, 8 am - 5 pm, press 0 and our Call Center will be happy to help you.
How do I change my address?
Online Branch Users:
Click the ‘Settings’ tab and choose ‘Address Change’.
Non-Online Branch Users:
You may complete our Contact Information Update form (hyperlink Address Change form) and return it by mail or email to memberservices@aufcu.org
Send your signed written request to Auburn University Credit Union, PO Box 1610, Auburn, AL 36831-1610, fax it to 334.844.4162, or visit one of our branch offices during regular business hours.
You may email memberservices@aufcu.org your request as well. Further verification of your identity may be required if your email is different from what we have on file.
Lost or Stolen Debit Card, Support and PIN Change
Lost or Stolen Debit Card:
- Stop by one of our branch offices during regular business hours.
- Please call us at 334-844-4120 or 1-888-899-2112, Monday-Friday, 8 am – 5 pm, press 0 and our Call Center will be happy to help you.
General Debit Card After-Hours Support:
- For after-hours assistance, please call 334-844-4120 or 1-888-899-2112 and select option 3 for After Hours Support, then select option 4 to report a Lost or Stolen Debit Card.
Need to change your Debit Card PIN?
- You may change your PIN using our PIN Now service (1-866-985-2273) at any time.
What do I need to do if I need to dispute a fraudulent transaction?
- Please come by one of our Branches or call us at 334.844.4120 or 1-888-899-2112, Monday-Friday, 8 am – 5 pm, press 0 and our Call Center will be happy to help you.
How do I sign up for direct deposit or payroll deduction?
To have all or part of your paycheck automatically deposited into your Auburn University Credit Union checking or savings account please come by one of our Branches or contact us for your account information to provide to your employer's payroll.
If you are an Auburn University employee you may request a payroll deduction form by email or stopping by one of our offices to have a portion of your payroll sent to AUCU,
How do I create an automatic transfer from my checking into savings?
Online:
Sign into your Online Branch account from www.myaufcu.org and set up a one time or recurring transfer:
- Click the Transfers tab and select New
- Complete the New Transfer fields
- Click Submit
- Receive Confirmation Number for your records
Fax a written request with your signature to 334.844.4162
Email your request to memberservices@aufcu.org. Further verification of your identity may be required if your email is different than what we currently have on file.
In person:
Stop by one of our branches and a Member Service Representative will help you.
How do I transfer funds online from my account into another member's Auburn University Credit Union account?
To transfer funds online from your Auburn University Credit Union account to another member’s Auburn University Credit Union account, you will need make a request for this access. Please contact us at 334-844-4120 or toll free 1-888-899-2112 during normal business hours to make your verbal request or email this request to memberservices@aufcu.org.
How do I reorder checks?
For first time orders, contact our call center at 334-844-4120 or toll-free 1-888-899-2112.
After ordering for the first time, you may simply visit www.myaucu.org and click on ‘Services’ and ‘Order Checks’ to order new checks with a variety of check designs and options through Main Street.
Main Street is our preferred checking partner for personal and business checks.