Stay Alert and Vigilant
Almost daily, members are suspect to phishing e-mails or calls where someone is claiming to be from a financial institution. We want to make sure our members stay protected and remain vigilant against these phishing attacks. Read some tips below.
Phishing is an attempt, via e-mail, text or phone, to steal personal identity data and financial account information for the purpose of committing fraud. The phishing attempt may ask you to “update”, “validate” or “confirm” account information, including passwords or other sensitive information. You may even experience threats from the scammer, whereas they threaten that your account will be closed or a card will be disabled. More recently, text messages claiming that the victim’s card has been blocked or deactivated have been sent and they ask the victim to call a phone number. The contact information used to contact you is not obtained from Auburn University Credit Union itself but from external sources.
Auburn University Credit Union works diligently to identify each of the sources of these phishing e-mails, phone calls, and text messages as we are made aware of them. Unfortunately, it may take several days to identify the source and many scams are unable to be traced.
Tips for avoiding phishing scams
Auburn University Credit Union will never send an e-mail, text message or make calls requesting account number, PIN or debit/credit card information. Never respond to a request for this information.
- If you suspect an email is fraudulent, never click on any links provided in the e-mail.
- Verify the source before opening any attachments from an unsolicited e-mail.
- Do not be intimidated by a scammer threatening consequences if you do not comply with their request(s).
- Even if you believe the contact is legitimate, it is safe practice to still type in the company’s website address directly or use bookmarked pages instead of clicking the link provided in the email.
If you have any questions concerning phishing, please call the credit union at (334) 844-4120 or 1-888-899-2112.